Digital Drop In

smartphones and emails to online banking or just getting more comfortable with a computer. There’s no need to book: people turn up, bring a device if they have one, and our team works through whatever they need at their own pace.

What comes up is whatever people are actually dealing with that week — a form that won’t submit, an app the council now expects them to use, a text message that looks like a scam, or a question prompted by something on the news the night before. We answer the question in front of us first, then show people how to do it again themselves.

It’s a relaxed space built for asking questions without feeling silly about it, whether that’s a single query or a first go at something new.

It reaches people who’d never sign up for a course but will happily ask a quick question in passing. Working one-to-one and at each person’s own pace means nobody is left behind trying to keep up with a group, and confidence builds session by session rather than all at once. Because the sessions are regular and in places people already go, they also become a reliable point of contact — the same faces come back with bigger questions, and staff on site start pointing people our way.